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DVDs available from the taste library:

DVD 10

Selling Your Hospitality Business
– presented by Clyth MacLeod (Clyth MacLeod Business Brokers)

They say every restaurant is for sale; it’s just a matter of price! In this DVD presentation Clyth utilises his 40 years experience to present his ’10 commandments of selling’, to ensure you obtain the best possible price. He will also tell you what hospitality operations are most attractive to buyers. A must for all hospitality business owners, whether selling is on the current agenda, or not

DVD 9

Thank Heaven for Complainers..delivering excellent customer service
– presented by Don Fletcher (Former Restaurateur)

This presentation focuses on the vital importance of non-negotiable, well though out processes and systems, to deliver on the objective of consistently excellent customer service. Don will also tell you about show ponies, pack horses and ‘mysterious’ moments of truth.

DVD 8

Staff Training..where to begin & how to develop an effective programme
- presented by Krishna Botica (Partner, Prego Restaurant)

"Show me a successful restaurant, and I’ll show you a strong culture of training, backed by strong systems & procedures"

Prego Restaurant has prospered for 20 years, against all comers, and in this address Krishna will give you the tools & directions to develop a practical programme that suits your business.

DVD 7

Critical Financial Disciplines for the Hospitality Industry
– presented by Dominique Parat (GPK) & James Sclater (Grant Thorton Accts.)

Sure, you can deliver a lovely plate of food, but today, more than ever, you need to be ‘on top’ of your finances. In this presentation, Dominique and James will talk about the importance of getting regular & timely ‘numbers’ from your operation, and then using those numbers to help you make informed decisions about how to improve the business.

DVD 6

Opening a Restaurant
– presented by Tony Adcock (Harbourside Restaurant/Fish Cafes)

Tony Adcock distils 30 years of restaurant ownership, and consultancy work into this invaluable presentation that delivers an amazingly comprehensive checklist of issues you will face, and would be wise to consider, before making ‘the leap’ into hospitality ownership.

DVD 5

Your Wine List..a personal indulgence, or a great profit generator!
– presented by Keith Stewart (Sommelier & Editor of Grill Magazine)

How many of you approach your wine list as an opportunity to really enhance that elusive bottom line? Keith will discuss ‘wines by the glass’, as well as show you how to construct a ‘financially smart’ list that delivers as a strong profit centre, while still presenting an exciting, balanced offering to your customers.

DVD 4

The Power of PR
- presented by Timothy Giles.

In this two and a half hour DVD, Timothy shows you how to address challenges and opportunities for your business, shares experiences and ideas and identifies which errors to avoid. Take insight from successful and not so successful campaigns, while building skills and working on initiatives that will build your business, giving you the abililty to employ the power of PR.

DVD 1 – 3 – Telecom Seminar Series 2006

DVD 3

Hospitality Marketing….clicking onto technology
– Stuart McMullin (Chief Executive and IT Director, Hells Pizza)

Opening a Restaurant…getting it right and avoiding potential pitfalls
– Tony Adcock (Restaurant Operations Consultant and Restaurateur)

Restaurant Critics….when the pen is mightier than the swordfish
– Nicola Legat (Metro magazine) and Ewan McDonald (Viva, NZ Herald)

DVD 2

Job interviews…how to identify high performers
– Andrea Polzer-Debruyne (Human Resources Lecturer, Auckland University of Technology)

Developing Supplier Relationships…pushing service providers to go the ‘extra mile’
– Andrew Crean (Business Development General Manager, Crean)

Staffing for the Future – modern apprenticeships
– Judith Tabron (Hospitality Standards Institute board member and Restaurateur) and Warren Bias (Group Executive Chef, SKYCITY Auckland)

DVD 1

The Restaurant is a Stage….and front of house staff are merely players upon it
– Krishna Botica (Manager, Prego Restaurant, Auckland) and Donna Robinson (Maitre D’, Prego Restaurant, Auckland)

Pouring your Profits Away? Maximising beverage revenues….
– Peter Nelson (Managing Director, Bevinco)

Increasing Customer Spend – training staff to maximise sales
– Mark Bodman (McCafé Business Manager, McDonald’s Resturant, NZ)